Call Center Management System

The main aim of the Call Center Management System project is to automate the operations of a call center by providing answers to the customer’s queries. The application can give reply to more number of customer’s queries by adding more records to the database. In this project, importance is given on providing the correct reply to the customer’s queries.

We can explain the process of the call center management with the help of the Data Flow Diagram. The proposed project receives the queries from the various customers and stores them in the centralized database. When there are many queries, we will store the queries in a queue and then we will process the queries one by one. The data recognizer and data interpreter are two separate blocks of this project. The data i.e. queries is recognized by the data recognizer and those queries are interpreted by using the data interpreter. The data recognizer will recognize the input query from the customer by comparing the query with the entries in the centralized database store. The solution for each and every query is stored and maintained in the database. Then it is explained as how it should respond to the query and what type of query it is. We can get the solution for the input query by comparing the input query from customer with the queries in the database store. The information service switch switches the different types of distributed services between the application. The final result, at the end the correct reply to the customer’s query is obtained.

Software Requirements:

Front End: PHP

Back End: Apache HTTP server 2.2

Hardware Requirements:

RAM: Minimum 1 GB RAM or more

Hard Disk: Minimum 60 GB HDD

Processor: Pentium III/AMD Athlone XP Processor or more

FDD: 1.44MB or more

Monitor: 14” screen monitor

Mouse: 3 Button scroll

CD Drive: Minimum 52 X

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