As the name suggests, the live support management system is an application that will help in providing the customer and the service related services. It can be regarded as a complete ticketing application for the support and the operations team. There will be many issues that the customers will face while accessing the software that have been purchased from the particular organization. To solve such issues there will be tickets that will be issued to the live support team. It can be done through the use of this application. All the customer reported cases can be tracked to end to end through this application.

The live support management system application is one of the powerful and user-friendly applications that is available for use. This application can be used in managing the live support and operations. It helps in managing the business operations in a better way with great ease. The user interface must be simple and easy to understand even by the common man.  This will be one of the interesting applications that one can work on and implement in real time world.  This application will help in efficient management of the customer’s issues related to the software without any difficulty. The features that can be included in the live support management system application are as follows:

• Tickets: This application will allow the user to create a ticket for the issue of the customer’s problem.
• Workflow rules: This application will also help in providing the rules related to the workflow.
• Manage users: This application will help in efficient management of the users of the application with great ease.
• User friendly: This application will be user friendly since the user interface will be easy to use.
• Queue management: This application will help in maintaining the queue like seeing the tickets with the permissions etc.

Project Name: Live Support Management System

Front End: PHP

Back End: MySQL